Welcome to Deep Wetsuit’s FAQ section. Whether you’re a professional diver, kayaking enthusiast, or just getting started with water sports, we’re here to help you with any questions about our premium gear, delivery services, and more.
Product Questions
What types of water sports gear do you specialise in?
We specialise in high-performance water sports equipment including drysuits (for both diving and kayaking), wetsuits, buoyancy aids, water footwear (like kayak boots), swimwear, accessories (beanies, skull caps, neck gaiters), and essential gear care products.
How do I choose the right drysuit for my needs?
Consider your primary water activity (diving vs. kayaking), the water temperature you’ll encounter, and your mobility needs. Our “All Drysuits” collection includes specialised options for different sports. For personalised advice, email our team at [email protected].
Do you offer seasonal products?
Yes! We carry seasonal items like fleeces for colder months and bikinis/swimwear for summer. Our “Essentials” range includes year-round necessities.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store full payment details on our servers.
Can I modify my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request.
Shipping & Delivery
Where do you ship?
We ship globally to 38+ countries (excluding some Asian and remote regions). All orders are dispatched from our Stirling, UK warehouse.
What are my shipping options?
Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch with full tracking.
Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch.
Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch.
How long does order processing take?
We dispatch all orders within 1-2 business days (Monday-Friday, excluding UK bank holidays). You’ll receive tracking information once your order ships.
Do I need to pay customs fees?
International customers are responsible for any applicable import duties or taxes. These vary by country and aren’t included in your order total.
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from the delivery date. Items must be unused, in original packaging with tags attached. Please email [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.
How long do refunds take?
Once we receive your return, refunds are processed within 5 business days and typically appear in your account within 3-10 business days depending on your payment method.
Customer Support
How can I contact your team?
Our UK-based water sports enthusiasts are ready to help! Email us at [email protected] for personalised assistance with any questions.
Do you offer product advice?
Absolutely! As active water sports participants ourselves, we’re happy to provide gear recommendations based on your specific needs and activities.
Didn’t find your answer? Our team is always happy to help you gear up for your next water adventure. Contact us at [email protected] or explore our performance-driven collection today.