At Deep Wetsuit, we stand behind the quality of our water sports gear and want you to be completely satisfied with your purchase of drysuits, kayak equipment, or accessories. If for any reason you’re not happy with your order, we offer a straightforward returns and exchange process.

Our Returns Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unused, in original condition with all tags attached
  • Original packaging must be intact
  • A proof of purchase must be provided

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless faulty:

  • Bikinis & Swimwear (if hygiene seal is broken)
  • Beanies, Skull Caps & Neck Gaiters
  • Flip Flops & Footwear that show signs of wear
  • Care & Repair products (opened containers)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for Authorization – Our customer service team will respond within 2 business days with return instructions and an RMA (Return Merchandise Authorization) number.
  3. Package Your Item – Securely pack the item in its original packaging with all tags still attached. Include a copy of your order confirmation or receipt.
  4. Ship Your Return – Send the package to our returns center at the address provided in your authorization email. We recommend using a trackable shipping service as you are responsible for return shipping costs.

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). Original shipping fees are non-refundable.

For international returns (outside UK), please mark the package as “Returned Goods” to avoid customs charges. Deep Wetsuit is not responsible for any customs fees incurred during the return process.

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival at our warehouse), we will process your refund or exchange:

  • Refunds will be issued to the original payment method
  • Exchanges will be shipped once the returned item is received

Refund Timing:

  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Damaged or Defective Items

If you receive a damaged or defective item (including drysuits with manufacturing flaws), please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and provide a prepaid return label if needed.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Deep Wetsuit Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Product Name: [Product Name]
  • Reason for Return: [Size Exchange/Defective/Other]
  • Preferred Resolution: [Refund/Exchange for [Product/Size]]

Please advise on next steps for processing this return.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Contact Number]

Returns Address

All authorized returns should be sent to:

Deep Wetsuit Returns
53 Johnston Ave
Stirling, GB CH6G 2BO
United Kingdom

Note: For safety reasons, please ensure all diving and water sports equipment is clean and dry before returning.

Questions?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll be happy to assist.