Term and Conditions

Welcome to Deep Wetsuit! These Terms and Conditions govern your use of our website and purchases of our water sports equipment. By accessing our site or making a purchase, you agree to these terms.

1. Our Business and Target Customers

Deep Wetsuit specializes in high-quality water sports equipment including drysuits, kayak gear, swimwear, and accessories. Our products are designed for water sports enthusiasts including divers, kayakers, and outdoor adventurers who demand durable, performance-oriented gear.

2. Website Usage

2.1 Access and Eligibility

Our website is available to users aged 18+ or with parental consent. You agree to provide accurate information when creating accounts or making purchases.

2.2 User Responsibilities

• Provide accurate personal and payment information
• Maintain confidentiality of your account credentials
• Use the website only for lawful purposes
• Not attempt to interfere with website operations

2.3 Intellectual Property

All content on deepwetsuit.com, including text, images, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. Unauthorized use is prohibited.

3. Product Information

3.1 Product Descriptions

We make every effort to accurately display product features, specifications, and pricing. However, minor variations may occur, and we reserve the right to update information without notice.

3.2 Product Availability

All products are subject to availability. We may limit quantities and discontinue products at any time.

3.3 Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned unless faulty:

• Bikinis & Swimwear (with broken hygiene seals)
• Beanies, Skull Caps & Neck Gaiters
• Footwear showing signs of wear
• Opened Care & Repair products

4. Ordering and Payment

4.1 Order Process

Orders constitute an offer to purchase, which we accept by sending an order confirmation. We reserve the right to refuse orders at our discretion.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. You authorize us to charge the total amount to your selected payment method.

4.3 Pricing and Taxes

Prices are in GBP and exclude applicable taxes/duties for international orders, which are the customer’s responsibility.

5. Shipping and Delivery

5.1 Shipping Areas

We ship globally except to parts of Asia and remote locations. Contact us if unsure about delivery to your area.

5.2 Processing and Delivery Times

• Processing: 1-2 business days (excluding weekends/holidays)
• Standard Shipping (£12.95): 10-15 business days via DHL/FedEx
• Free Shipping (orders over £50): 15-25 business days via EMS

These are estimates only – actual times may vary due to customs processing.

5.3 Delivery Issues

Report undelivered or damaged shipments within 7 days of expected delivery. We’ll work with carriers to resolve issues.

6. Returns and Refunds

6.1 Return Policy

Most items can be returned within 15 days of delivery if:

• Unused and in original condition
• All tags attached
• Original packaging intact
• Proof of purchase provided

6.2 Return Process

1. Contact [email protected] within 15 days with order details
2. Wait for return authorization (2 business days)
3. Package item securely with RMA number
4. Ship to our returns center using trackable service

6.3 Refund Details

• Refunds processed within 5 business days of receipt
• Original shipping costs non-refundable
• Customers responsible for return shipping unless our error
• Refund method: Original payment

7. Warranties and Liability

7.1 Product Warranties

Manufacturer warranties apply where applicable. Contact us for warranty claims.

7.2 Limitation of Liability

Deep Wetsuit’s liability is limited to the purchase price of products. We’re not liable for:

• Consequential or incidental damages
• Incorrect product use
• Events beyond our reasonable control

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.2 Governing Law

These terms are governed by UK law. Disputes will be resolved in UK courts.

8.3 Contact Information

Deep Wetsuit
53 Johnston Ave
Stirling, GB CH6G 2BO
United Kingdom
Email: [email protected]